Product Returns & Exchanges

Escudo Watches accepts returns on all products by the original purchasing party that are in unworn, resalable condition with a specific product return period window. Escudo Watches at its sole discretion shall deem what it believes is a product in unworn and resalable condition. Products must be returned within 21 days of the date that You receive your order confirmation email. It is Your responsibility to ensure that you receive the order confirmation email. If you do not receive an order confirmation email within 48 hours after making a purchase please contact Escudo Watches customer service. In the event a product is returned to Escudo Watches more than 45 days after the date of sale no refund will be given and the watch will be returned to the customer at their expense

In order to return a product to Escudo Watches You must contact customer service. You must follow customer service instructions for return shipping instructions. Return authorisations by us are only valid for a specific time within which return shipping must be made, after which return authorisations have expired. You must include all original items as part of Your product return. Escudo Watches is not responsible for return shipping costs unless the product is defective. Escudo Watches at its sole discretion shall determine what constitutes a defective product. Once Escudo Watches has successfully received product returns they will be processed within 7 business days.

Escudo Watches may contact You after products have been returned for more information or for return and exchange updates. Escudo Watches may automatically exchange defective product returns with new or repaired products which are of the same or similar model as the returned product. In the event a product exchange is requested or merited Escudo Watches customer service will contact You before taking action. Escudo Watches will exchange products for other products of equal or lesser value. In the event You want a product exchange for a product of greater value You will be responsible for paying applicable product value differences. If applicable, You will be further responsible for paying additional taxes and shipping charges when exchanging products.

Escudo Watches offers FREE international shipping. 

If the order is over £180 and is being shipped to one of the following countries Escudo Watches will cover your taxes and duties: Australia, Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Hong Kong, Ireland (Republic of), Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Portugal, Slovak Republic, Slovenia, Spain, United States. 

Should the shipping location not feature in the list or the order is under £180 the customer is liable for local taxes and duties.