Returns & Refunds

We want you to shop with confidence. If you decide your Escudo watch isn't the right fit, you may return it for a full refund, provided your return is received within 30 days of delivery.

Return Eligibility

To qualify for a refund, your return must meet the following conditions:

• The watch must be in new, unworn, and resalable condition.
• The watch must not have been worn, damaged, altered, or used beyond what is reasonably necessary to inspect it.
• All original packaging, tags, accessories, manuals, and any complimentary items must be included.

Escudo Watches reserves the right to refuse a refund if a returned item does not meet these conditions. Where a return is declined, the item will be returned to the customer at the customer's expense.

How to Return Your Order

Before returning your watch, please contact our customer service team to request return authorisation and return instructions.

Return authorisation is valid for a limited period and returns must be dispatched within the timeframe provided. Returns sent without prior authorisation may be delayed or refused.

Unless the item is faulty or supplied in error, customers are responsible for the cost of returning their order. We recommend using a tracked and insured delivery service, as Escudo Watches cannot be held responsible for items lost or damaged in transit.

Once your return has been received and inspected, eligible refunds will be processed within 7 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

Faulty or Incorrect Items

If your watch arrives damaged, faulty, or you have received the wrong item, please contact us as soon as possible. We will arrange an appropriate resolution, which may include a repair, replacement, exchange, or full refund, in accordance with your statutory rights.

Exchanges

If you would like to exchange your watch for another model, please contact our customer service team.

Exchanges are subject to product availability. If you choose a watch of a higher value, you will be required to pay the difference in price. If you choose a watch of a lower value, any applicable refund will be processed once your original watch has been received and approved.

Shipping, Taxes & Duties

We offer free international shipping on all orders.

For orders over £180 shipped to the following destinations, Escudo Watches will cover all applicable import taxes and duties:

Australia, Austria, Belgium, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Portugal, Slovakia, Slovenia, Spain and the United States.

For orders below £180, or for destinations not listed above, the customer is responsible for any applicable import taxes, duties, customs charges, or other local fees.

If you have any questions about returns, shipping, or your order, please don't hesitate to contact our customer service team.